There are a few things users should be aware of when printing, exporting, or importing files from the hosted environment.
Choosing a printer: Use Printer Setup to select your printer from within the application. Note that Senior Systems offers Print2PDF, a free enterprise-level PDF printer tool.
Storing your files digitally: Senior Systems provides a PDF printing tool, compatible with both PCs and Macs, that allows you to create PDF printouts quickly and easily. This tool is automatically available for all of your Ascendance applications on your hosted site. See Paperless Printing Solution for details.
Exports: The Cloud provides automatic integration with MS Word and Excel 2010. In order to take advantage of this feature, you must update the Word Processing Run Command found in your User Preferences to the command below:
C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
Import/Export file names: In general, avoiding the use of spaces is a best practice for naming files and folders. When using the Cloud, it is particularly important. Because of the potential differences between platforms (user's computer, school's network, and Cloud servers), users should avoid using spaces when naming files AND file folders for both import and export. Note that this applies across all Ascendance applications.
Speed: The speed of your print job, import, or export depends on the connection speed between your Ascendance applications and your network printer(s) and drives, as well as the size of the resulting output. If you notice significant slowness, you may want to consider splitting print jobs into batches when possible.
Following are some general troubleshooting guidelines. Before contacting Senior Systems Support, please ensure that you or your local system administrator has checked these common trouble spots.
If you are using Windows 7, Citrix recommends that the operating system be fully patched.
Make sure that you are using the latest Citrix Receiver client. Before installing a new Citrix Receiver version, make sure that the old version is fully uninstalled. See Installing Citrix - PC or Installing Citrix - Mac for details.
Clear your browser's cache periodically. If you notice system slowness or if you receive error messages, clear your browser history and/or cache, then restart your browser.
If you (or your school) uses content filtering, ensure that https://www.senior-anywhere.com is in the exceptions list.
Check to make sure there is no anti-virus program or firewall interfering with the flow of data.
Check your physical connections, such as cables, routers, and port receptacles.
Check that IP 74.201.32.126 is listed in the firewall, and that port 443 is open.
Cloud Services User Guide (for End User)
Cloud Services User Guide (for Sys Admin)
Toll-Free: 888-480-0102, option 1
Email: support@senior-systems.com